There has been incredible growth in the serviced apartments sector in recent months and great changes have taken place, as serviced apartments not only compete directly against an ever growing number of serviced properties, but also against private self-catering accommodation in the sharing economy as well as more directly with hotels. Future success will be determined by how you can differentiate your offering and the best way to do this is through a professional, dedicated and well-trained Customer Service team.

Customers are the life-blood of any company and repeat customers even more so. It is important that customer contact is not simply transactional; that we go that extra mile, find out as much as possible about the customer and make considered suggestions, leading to an increase in the conversion of enquiries, increased spend and increased business. Good Customer Service is not just ‘nice to have’ but is an essential corner stone to your business.

SABA Academy are running a series of training courses for the serviced apartments sector, for both operators and agents, the first of which focuses on Customer Service.This half day workshop,taking place on 26 April is designed so that you need not take the whole day out of the office and the course fee is just £100.
Also on 26 April and also at £100, you can attend a second half-day course on Telephone Selling.

Special Offer: If you book both courses by 31 March, you can book both at a special rate of £175. 
To book your place, please contact Richard at: richard@essa-consulting.com.

Please see here for a full list of Serviced Apartment Training Courses